Refund & Returns Policy

Urban Blooms is a marketplace for custom and made-to-order DTF (Direct-to-Film) heat transfer prints. Because every order is produced specifically for you — or is a digital file delivered instantly — our default policy is all sales final.

We take quality seriously. If something arrives defective or is not what was described, we will make it right.

Due to the custom, made-to-order nature of DTF prints, we do not accept returns or exchanges for:

• Change of mind or ordering the wrong quantity
• Color perception differences between screens and printed output (a normal characteristic of digital printing)
• Slight size variations within industry-standard tolerances (±0.125 inches)
• Orders that have already been applied to a garment or substrate

If your order arrives with a verified quality defect, you must report it within 48 hours of confirmed delivery. We accept defect claims for:

• Printing errors clearly visible in the delivered product (blurring, color banding, significant misalignment)
• Missing items from a multi-piece order
• Damaged items due to improper packaging
• Order fulfillment errors (wrong design, wrong size)

All digital product purchases (design files, DTF-ready PNGs, converted files) are delivered instantly upon payment confirmation and are non-refundable once the download link is accessed. It is the buyer's responsibility to verify file compatibility before purchase.

If a digital file is corrupted or non-functional at time of delivery, contact support@urbanblooms.art within 48 hours with your order number and a description of the issue. We will re-deliver or provide a corrected file at no charge.

We encourage all buyers to contact us directly at support@urbanblooms.art before initiating a payment dispute or chargeback with your bank. Most issues can be resolved quickly without a formal dispute process.

Fraudulent chargebacks on fulfilled, non-defective orders may result in account suspension and prohibition from future use of Urban Blooms.

If a buyer files a defect claim, the seller will be notified and given 24 hours to respond. Urban Blooms acts as the final arbiter in unresolved disputes. Resolution decisions are final.

Sellers with a pattern of quality defect claims may have their storefront reviewed or suspended. Maintaining print quality is a seller responsibility under our Terms of Service.

For any order issues, refund requests, or questions, reach out to our team directly. We respond within 1–2 business days, Monday–Friday, 9am–6pm CT.

Please include your order number in all support messages to help us assist you faster.